Exchange and Return Policy

Exchange and Return Eligibility

At Raven's Loot, we are committed to providing authentic, high-quality Trading Card Game (TCG) products. Due to the collectible nature of these items and the significant impact that opening sealed products has on their value, we have established the following policy.

Sealed Products

Sealed products, including booster packs, booster boxes, elite trainer boxes, collection boxes, starter decks, and other factory-sealed TCG products, may only be returned or exchanged if:

  • The item is returned in its original, factory-sealed condition.
  • The security seals, shrink wrap, and packaging remain completely intact.
  • The item has not been opened, tampered with, or damaged.
  • The return request is submitted within 14 days of delivery (or within the timeframe required by applicable law).

Once a sealed TCG product has been opened or its factory seal has been broken, it cannot be returned or exchanged unless the product is defective or the return is otherwise required by applicable law.

Individual Cards

All sales of single trading cards are final.

Due to fluctuations in market value, card condition considerations, and the collectible nature of these products, we do not accept returns or exchanges for individual cards except where the item received is incorrect, damaged during shipping, or materially different from its description.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its packaging.

After reviewing your claim, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

Return Process

To request a return or exchange:

  1. Contact our customer support team.
  2. Wait for return authorization before shipping the item.
  3. Securely package the item in its original packaging.
  4. Ship the item using a trackable shipping service.

Returns sent without prior authorization may be refused.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or unsealed TCG products.
  • Individual trading cards (except as described above).
  • Products damaged due to misuse, improper handling, or customer negligence.
  • Clearance, final sale, or promotional items marked as non-returnable.